At SBF Products and Services LLC, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds, returns, and exchanges are processed.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The product is defective, damaged, or incorrect upon arrival.
- The refund request is made within 30 days of purchase.
- The item is unused, in its original packaging, and accompanied by proof of purchase.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Digital downloads, software, or subscription-based services.
- Personalized or custom-made products.
- Items purchased on sale or promotional discounts.
3. Refund Process
To request a refund, follow these steps:
- Contact our support team at info@sbfproductsservices.com with your order details.
- If applicable, ship the product back to our return address.
- Once received and inspected, we will notify you of the refund approval or rejection.
- Approved refunds will be processed within business days to the original payment method.
4. Exchanges
We may offer exchanges for defective or damaged products. To request an exchange, please contact us within 30 days of delivery.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or payment provider for processing delays.
- Contact your credit card company, as it may take time before the refund is posted.
- If you still haven’t received it, reach out to us at info@sbfproductsservices.com.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping fees are non-refundable.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website.
8. Contact Us
For any questions regarding refunds or returns, contact us:
SBF Products and Services LLC
1520 W 224th St, Torrance, California
Phone: +1 (213) 581-5526
Email: info@sbfproductsservices.com